TERMS AND CONDITIONS
- Blood Dispatch is responsible for the drawing and handling of laboratory specimens. Blood Dispatch does not collect any specimens without a physician order or a request from a laboratory. Blood Dispatch is not permitted to give any medical advice, treat or diagnose anyone.
- Blood Dispatch handles the delivery of all samples to their proper laboratory. If the specimen has special handling we will package all specimens for pick-up via courier at the patient’s home. Under no circumstances will a client be given a sample to handle. Blood Dispatch is not responsible for any delay of arrival to the laboratory, due to weather conditions or any other problems that may occur once the sample has been delivered or picked up by courier service.
- Blood Dispatch is not responsible for any errors that may occur at the laboratory. Any errors in collection caused by Blood Dispatch will be corrected by re-drawing at no additional charge. Blood Dispatch makes every attempt to have contact with the patient’s prior to the draw. We do not go out unless we have made verbal contact with the patient the night before or morning of the scheduled blood draw. If we arrive at the appointment for the blood draw and are unable to collect the specimen due to circumstances beyond our control (the patient refuses, is not available to be drawn etc.) the patient will remain responsible for the full charges of the draw. Any errors in collection caused by Blood Dispatch (drawing the wrong tubes, unable to obtain a satisfactory blood flow to collect the specimen etc.) will not incur a charge to the patient or will be redrawn at no additional charge to the patient.
- Payment for our services is due on the date of service. Blood Dispatch does not bill insurance companies; any claims must be submitted by the client. Blood Dispatch is an independent phlebotomy service. Blood Dispatch does not have any ties to any laboratories or doctor’s offices. Under no circumstances will Blood Dispatch divulge client information, personal or other, to any authorized personnel. All clients’ information is always kept confidential. We are fully HIPAA compliant and respect the privacy of the individuals we serve.